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How do I return an item? Purchases made at myVidaPure.com, may be returned within 45 days of purchase by contacting [email protected] or +1-954-228-5592. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer’s responsibility.
Damaged or Defective Products:
When
your myVidaPure.com order arrives, please inspect the package for any damage or
defects. It is normal for the shipping package to show some wear, however, if
you think a product in your shipment is damaged or defective, please contact us
immediately at i[email protected] or
phone: +1-954-228-5592. Please provide the order
number along with your email address and phone number for fastest service. To
ensure prompt resolution, please keep the original shipping package and the
damaged or defective product for inspection. If, after having examined the
product, we confirm that it is damaged or defective, we will provide you
instructions for returning the damaged or defective product to us at our
expense and issue a refund for the price you paid for the product to the
original purchaser’s method of payment. Your original shipping and handling
charges will not be refunded, but any replacement for a damaged or defective
product will be shipped to you free of charge.
Once your return is authorized, you'll
receive step-by-step
shipping instructions for your return package.
Once received, returns may take up to 10
days to process. Once processed by our return specialist it may take 3-7 days
depending on your banking institution to reflect your statement.
International customers, please visit our HELP CENTER for return instructions or to contact Customer Service.
unused, unopened
Items marked as final sale. Partial return of gift sets. Free gifts or promotional items with retail value. Products from orders you have not received.
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